Shipping

Shipping of any merchandise for Recumbent Cycles of Lancaster d.b.a. Lancaster Recumbent (RCOL) will be handled primarily by UPS Ground, although other shippers may be used time to time. 

RCOL will provide tracking information for shipments. If you do not receive tracking information, please contact [email protected]. 

Customers will be responsible for any subsequent customs/ importing fees as well as shipping returns. 

Returns & Exchanges

Special orders, specially priced, discounted or sale items are not eligible for return.

Mechanical and electrical motors and products with batteries must be evaluated for performance prior to return as items of this nature are under warranty by the manufacturer. Returns are only granted if the manufacturer agrees to return. Please contact [email protected] to assist in these returns.

Returns must be made within 30 calendar days from the date of purchase. To be eligible for a return, the item must be unused and in the same condition it was purchased. The item must be in the original packaging accompanied by proof of purchase, e.g. original receipt.

Returned items will result in a refund to the customer via the original method of payment.

Exchanges must be made within 30 calendar days from the date of purchase. To be eligible for an exchange, the item must be unused and in the same condition it was purchased. The item must be in the original packaging accompanied by proof of purchase, e.g. original receipt. Item can be exchanged for same model or model of equal value depending on in-stock inventory.